Owen Electric’s services to members
Abigail Williams, member service representative, is ready to assist members every day with their electric service needs. Whether answering questions, providing account support or helping members navigate cooperative programs and services, Abigail is committed to delivering the friendly, reliable service Owen Electric members count on.Abigail Williams, member service representative, is ready to assist members every day with their electric service needs. Whether answering questions, providing account support or helping members navigate cooperative programs and services, Abigail is committed to delivering the friendly, reliable service Owen Electric members count on. Photo: Whitney DuvallPhoto: Whitney Duvall In today’s world, member service means more than simply keeping the lights on.
Reliable electricity will always be at the heart of what we do, but Owen Electric is also committed to providing tools, programs and resources that help improve the lives of the members we serve. Technology continues to change how we live and work, and we believe your co-op should evolve alongside those changing needs.
That’s why we continue investing in services designed to make doing business with Owen Electric easier, more convenient and more helpful for our members.
Through Owen Electric’s website, members can access their accounts 24 hours a day, pay bills online, monitor energy use, report outages, set alerts and reminders and update account information through the member portal. Members can also find energy-saving tools, calculators, weatherization information and home energy resources de.signed to help families better manage their monthly energy costs.
We also offer programs and services that go beyond the monthly bill. Free home energy audits, energy efficiency calculators, electric vehicle information, rebate opportunities and educational resources are all available to help members make informed energy deci.sions for their homes and businesses.
Of course, technology and programs only matter if they are backed by people who genuinely care about serving others. Owen Electric’s employees are part of the communities we serve, and most of them are also co-op members. They understand the importance of responsive service, clear communication and being available when members need help.
As a member-owned cooperative, our focus is not on shareholders or profits—it’s on you. Every decision we make is centered around providing safe and reliable electricity while continuing to improve the member experience in meaningful ways. Owen Electric’s mission emphasizes being an innovative and trusted source of energy solutions for our members, and that commitment guides us every day.
As we head into the busy fall season, I encourage you to explore the many resources Owen Electric offers. Whether you are looking for ways to save energy, manage your account more efficiently or learn more about the programs we offer, we are here to help.
By President and CEO Michael Cobb
