BECAUSE LONDON, KY.-BASED Senture LLC is all about people, it is appropriate that its quality workforce has been key in driving the company’s rapid growth.
Since it began in 2003, Senture’s contact center business has expanded as government agencies and companies have outsourced customer service interactions and other portions of their business operations.
“Senture’s employees are caring and take pride in supporting each other and their fellow citizens,” says Ron Dull, president of Senture and Teleperformance Government Services. “They truly make a difference to citizens and consumers who rely on the important programs that Senture supports.”
Senture employs more than 4,200 people: 2,100 in Kentucky, 1,400 in Texas, and 700 more across approximately 20 other states and the District of Columbia. Senture has nearly doubled its employees over the past three years alone.
About 95% of the company’s business provides support for government entities—federal, state and local—and government employees or beneficiaries, including those using Medicare or Medicaid. The remaining portion supports commercial clients in health care and other sectors.
At the end of 2021, Senture was acquired by Teleperformance Group, a global company with more than 380,000 employees based in 83 countries.
Senture has also been ahead of the business trend of people working remotely. Today, more than 90% of Senture employees work from home.
“Our ability to quickly recruit quality employees is one of the company’s competitive advantages, and we’re always searching for the best talent,” says Dull. “We are really proud of our workforce and all that we have been able to achieve together.”