The Louisville Zoo is excited to announce that it will begin its reopening on Friday, June 12, 2020, following the temporary closure in response to COVID-19. The initial reopening phase will be for members only. The Zoo will reopen to general admission ticket purchasers on Friday, June 26, 2020. It will operate with a reduced capacity of 100 guests per hour.
“We are excited to reopen and offer families a healthy, socially distanced outdoor space to relax and reconnect with one another and wildlife,” said Zoo Director John Walczak. “Our first priority continues to be the safety and health of our guests, staff and animals. Guests will notice staff wearing masks, disinfecting high-touch areas and sharing gentle reminders on social distancing. Thank you in advance for your patience while we work to navigate these uncharted waters and expand capacity once it is safer to do so.”
Tickets will go on sale on Wednesday, June 10, 2020 for members only. Tickets for general admission will go on sale on Saturday, June 20, 2020. Everyone, including members, must reserve tickets online at LouisvilleZoo.org/tickets. No one will be admitted without a ticket. Members and guests will be asked to choose their date and hour of arrival. This will to help to reduce contact and manage guest capacity. Tickets will be valid for the assigned date and time only. In order to accommodate the most guests, the Zoo requests that members limit their visits to one per week during this initial phase. The special ticketing policy, including frequently asked questions, is available at louisvillezoo.org/together.
Staff will have mandatory temperature checks as they arrive to work. All staff in public areas will wear masks. We will be strongly encouraging guests to wear masks as well. Zoo keepers will continue to wear masks around vulnerable animal populations.
The Zoo will be cleaning and disinfecting high-touch areas frequently. All of the restrooms will be open with step-and-pull entry or touchless access. Zoo staff and markers will be present to help encourage social distancing.
In order to encourage social distancing, guests will be asked to follow a one-way route through the Zoo. Indoor exhibit areas will not be open during the initial reopening phase. The Wild Walk trail will take guests through popular exhibits like the Islands, the Americas, Glacier Run and Gorilla Forest. Along the way, guests will be able to see Sunni and Sebastian in the Zoo’s new sloth exhibit and the elephant calf, Fitz. In the coming months, the Zoo hopes to reopen indoor exhibits, rides and playgrounds.
There will be limited menus available at select outdoor food kiosks throughout the Zoo, as well as water bottle refill stations. Outdoor picnic areas have been arranged to ensure social distancing.